Payment and Cancellation Policy

HONEYGUIDE TENTED SAFARI CAMPS

Honeyguide Khoka Moya & Mantobeni Camp:

Part of ALBATROS GROUP
Central Reservations Office
Albatros Postal Address
Address: P.O. Box 16301
Vlaeberg, 8018
Telephone: +27 21 424 3122
Email: reservations@honeyguidecamp.com
Website: www.honeyguidecamp.co.za

CANCELATION POLICY

RELEASE PERIOD – PROVISIONAL BOOKINGS FIT’s
14-day release from the booking date of the provisional booking as per the email.
Any provisional bookings due for arrival within 14 (fourteen) days, will be held for 1 day only.

CHILDREN'S POLICY

Children are welcome to stay at Khoka Moya Camp & Ranger Camp. We can comfortably accommodate 2 adults and 2 children sharing in a family tent. Where 2 children are sharing with 2 adults, one large day bed
is provided and one single bed.

The following charges apply to children:
· 0 – 2 years of age: Complimentary
· 3 – 12 years of age: 50% of the adult per person sharing rate is charged
· Children 13 years old and older: are considered adults and charged the applicable adult rate

Honeyguide Khoka Moya camp children of all ages are accommodated and allowed on the Game drives
Honeyguide Mantobeni camp does not accommodate children younger than 12 years old
Honeyguide Ranger camp children under 6 years are not allowed on the Game drives
Babysitting service can be arranged at all camps at an additional cost

DEPOSIT POLICY – based on the total value of the booking
FIT’S deposit

20% deposit on confirmation of the booking.
30 days before arrival: Full payment must be received.
Bookings made less than 45 days before arrival, payment in full will be due to secure the reservation.

CANCELLATION POLICY – based on the total value of the booking
FIT’s cancellation charge

60 days before arrival: 0% cancellation fee
59 - 45 days before arrival: 20% cancellation fee
44 – 30 days before arrival: 50% cancellation fee
29 – 0 day before arrival: 100% cancellation fee
All no shows whether FIT or Group will be charged 100% cancellation fees

PAYMENTS/ DEPOSITS

Honeyguide Tented Safari Camps reserve the right to request deposits or full payment in advance in case of
large groups, long stays, high-demand periods, and last-minute bookings. All payments must be made in South African Rands directly into our bank account or via our online credit card payment channel including all bank charges. All payments should be made in full per the invoice and free of bank charges.

Should payment not be timeously received as per the deposit policy, Honeyguide Tented Safari Camps reserves the right to automatically cancel the reserved accommodation and at the same time reserves the right to cancel or refuse to accept further bookings.

BANKING DETAILS

Account Name: Khoka Moya Wilderness Trails
Bank: First National Bank- Wierda Valley
Account Number: 62045880946
Branch Code: 260950
Swift Code: FIRNZAJJ

Account Name: Albatros Entabeni Camp (Pty) Ltd
Trading Name: Honeyguide Tented Safari -Ranger Camp
Bank: First National Bank- Portside
Account Number: 62522918129
Branch Code: 210651
Swift Code: FIRNZAJJ